Unflattering background and surface area. The blues are too bright, and your colors washed out. A common theme here.
You've got a good touch with people. I sense a lot of fun with the shoot, and the family looked like they were having a good time. However, your technicals need a lot of work. Particularily in how you deal with lighting and post-processing, and some in how you frame your subjects and the backgrounds you choose to shoot them against.
I'd suggest taking a look at photographers on this site such as Jenesis, Parrothead, Patrinus, dartompkins, SnapperL, goodman, thommo, and many others. Study how they do their works, ask questions, and above all else, try and keep an *objective* view about your photography.
I hope some of these comments have helped a little bit.
Good luck with the future, and if the parents aren't happy, apologize, be sure to emphasize that you are just starting out, and if it was a paid session.. offer another session for free once you've figured some things out.
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