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07/28/2006 11:48:31 AM · #1 |
I haven't been in the business long, but I am quickly growing tired of this "i want it now" mentality. My business is custom photography (extensive processing that takes time) and I do it part-time.
It really pisses me off that people think they can get the entire process done in a couple days and that I can have whatever they want lickety split. Forget whatever customers I have, or whatever else I have to get done that day...they want THEIR stuff NOW.
Annoying. Sorry I had to vent. |
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07/28/2006 11:49:59 AM · #2 |
| Price accordingly. Rush orders cost double. ;o) |
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07/28/2006 11:57:38 AM · #3 |
Originally posted by cpanaioti:
Price accordingly. Rush orders cost double. ;o) |
I agree. I rarely have trouble with turn-around time with customers though. I guess my lax personality must get to my customers.
Message edited by author 2006-07-28 15:58:43.
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07/28/2006 12:03:36 PM · #4 |
| (A quick aside...given that you list your full name and url in your profile, you may want to think twice about what you post here about customers. In a few weeks, it's likely to show up in a google search for your name and you may not want current or potential customers coming across such stuff. If you don't care, by all means, rant on. :) ) |
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07/28/2006 12:05:38 PM · #5 |
if you were to explain upfront that it might be more than an hour later they might not hassle you so much. i guess it's possible you are promising more than can be delivered.
and by the way - all customers are picky ;}
Message edited by author 2006-07-28 16:06:15.
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07/28/2006 12:15:52 PM · #6 |
As long as you have customers, you will have to give Customer Service.
With practice and some good books, you can learn how to operate your customers as adeptly as you operate your camera. The key is that you must be in charge while creating the illusion that they are. |
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07/28/2006 12:46:18 PM · #7 |
Customer?
I see why I prefer shooting ladies. He looks like he could make a good go at an ass whoopin'. :-)
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07/28/2006 04:31:06 PM · #8 |
Originally posted by specialk0783:
... I am quickly growing tired of this "i want it now" mentality. |
You should try working in the ER these days. My hospital is trying to implement a "see the doctor in 30 minutes, and discharged in less than 2 hours." Possible sometimes...but it is killing staff and making us a Burger King drive thru. Seems like we don't provide health care...instead a patients demands are just met, so they are happy and get what they wanted. Gettin scary. Especially, this thing someone came up a long time ago that "you have the RIGHT to be pain free" crap. Don't remember that one in the Constitution.
I have more to vent but that will do for me . :)
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07/28/2006 05:36:59 PM · #9 |
All my information clearly states how maximum time for prints. You need to make sure they clearly know. It's no fun being rushed!
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07/28/2006 06:35:23 PM · #10 |
| Kevin: I found this web page through a Google search of your name. If you would quit yer bitchin and get to editin', I would have my damn photos by now!! |
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07/28/2006 09:49:44 PM · #11 |
Originally posted by Art Roflmao:
Kevin: I found this web page through a Google search of your name. If you would quit yer bitchin and get to editin', I would have my damn photos by now!! |
Someone beside Ken is shooting Ken? |
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08/06/2006 12:05:12 PM · #12 |
I guess I have to agree with soup. YOU are the one who sets the expectations 1) on your website 2) in your first phone call 3) in your first face to face meeting.
I work (consult) with a portrait photographer who takes two weeks to get "anything" to his clients. They know that up front. He is BUSY. And yes, he could do it faster but chooses not to.
I work as a SEO consultant with small website owners. I tell them up front NOT to expect ANYTHING for the first six months. Then they are estatic when something happens sooner! If I told them that they would get results in 30 days and it took 32 ... they would be disappointed.
Manage your customer expectations and then EXCEED them.
ta ta
Melanie
Message edited by author 2006-08-06 16:05:50.
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08/06/2006 12:51:19 PM · #13 |
| I guess most people assume when a digital camera is used that you can get the pictures really fast. Of most do not know about RAW, changing lighting conditions, and other factors that come into play. |
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08/06/2006 01:24:09 PM · #14 |
I noticed that in a few threads you start you're the first to reply, because people haven't responded as fast as you'd like. We don't even get paid to respond to threads, and you're expecting a quick response. "28 views and no response?" Maybe your customers feel the same way.
Like others have said. Give them a realistic time frame that they'll have their photos and if that changes YOU call them.
On a side note: You're also the same guy that posted last week freaking out, because your photo didn't score like you thought it would. I think you need to calm the hell down. Less angry threads!
=) |
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08/06/2006 04:16:54 PM · #15 |
You need to set the expecations your customers have, including the timetable. Set a specific date for when you'll have the work done, put it in writing if necessary. If you aren't doing that, then, you need to start.
If something comes up and YOU can't make the date agreed upon, you need to call them. In either case, it's on you.
Message edited by author 2006-08-06 20:19:01. |
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08/07/2006 10:57:20 AM · #16 |
You need to LOVE your customers. If you think about them as "picky and irritating" they will sense that and become MORE picky and incredible irritating.
Funny how that happens.
On the other hand if you think your customers are WONDERFUL people who really appreciate your photography, that's what they will be.
I won't get into the mechanics of it but DO look up some information on the LAW OF ATTRACTION. Basically you "attract" the kind of customers that "YOU ARE."
Hmmmmmmmmmmmmmmmm
Melanie
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08/07/2006 04:23:38 PM · #17 |
Originally posted by contestguru:
You need to LOVE your customers. If you think about them as "picky and irritating" they will sense that and become MORE picky and incredible irritating.
Funny how that happens.
On the other hand if you think your customers are WONDERFUL people who really appreciate your photography, that's what they will be.
I won't get into the mechanics of it but DO look up some information on the LAW OF ATTRACTION. Basically you "attract" the kind of customers that "YOU ARE."
Hmmmmmmmmmmmmmmmm
Melanie |
Interesting post, but I don't think life is quite that simple. |
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08/07/2006 04:58:54 PM · #18 |
It is an interesting theory, but I agree it's not that simple.
I do however have a knack for sensing if someone is going to be problematic, and if that'st he feeling I get, I pass up on the job.
A million satisfied customers will be silent, but a single unhappy customer will be on the internet in 5 minutes badmouthing you to his/her friends and start a chain of poor reviews.
I have some books on body language that are helpful, and have heard my thoughts were correct from the people who ended up doing the work.
-Hideo |
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